Most frequent questions
To add your internal order number, send us an e-mail to [email protected].
If an order number was communicated, you will find it on the top left of the invoice near the address field.
The provisioning fee already covers some licenses for the contract period (usually e.g. 30 or 100). A separate invoice will be issued in the following month for any licenses used beyond this.
The default payment method in Echometer is "on account" with a payment term of 30 days. On request, a Paypal link can also be included on the invoices. Within Paypal it is also possible to pay with a credit card, for example.
For potential (new) customers
The provision fee is invoiced in advance for the contract term. Invoices for additionally accessed licenses will always be invoiced in the following month.
By signing a SaaS contract. Simply contact us at [email protected].
All regular participants in retrospectives need a license (one-time guests in retrospectives excluded).
So a license is required for both the moderator:s and team members.
For annual contract periods, Echometer offers a pilot phase for the first two to three months. If you are not satisfied with Echometer at the end of the pilot phase, you can simply cancel the contract at the end of the pilot phase.
For larger customers who require more manual onboarding support, Echometer will invoice a one-time initial onboarding flat rate in consultation. The onboarding fee covers onboarding workshops and the review of individual contract documents.
Active team members are team members that are stored in the team management by the customer in the form of e-mail address.
Payment
No, it is currently not possible to deposit a credit card directly in Echometer. However, we can optionally provide a Paypal link on the invoices on request, so that the payment via Paypal can be processed with a credit card.
You have 30 days to pay the bill.
Echometer currently issues invoices in Euro only and accepts payments in Euro only.
Echometer offers besides the classic monthly bank transfer on request also Paypal as a payment option. Within Paypal can be paid e.g. also with a credit card.
General
To adjust the invoice recipient please send us an e-mail to [email protected] with the necessary information you want to have changed.
To change the e-mail address, please send us an e-mail to [email protected] with the new e-mail address to be used for future invoice receipt.
Yes, Echometer offers discounts for associations and non-profit organizations. If you think you are eligible, please contact us.
Invoice items
The provisioning fee allows you to use the tool with the contracted basic users.
The provisioning fee is invoiced at the beginning of each contract term. Depending on the contract term, this is either monthly or annually.
The invoice item "Additional licenses" is made up of the user licenses – that you have specified in the contract and the additional users.
Example calculation: According to the SaaS contract, you have 30 user licenses included in the 160€ monthly provisioning fee. Your teams have a total of 50 users in one month. In total this means:
1. 50 – 30 = 20 -> you still have to pay this number of users on top of the provisioning fee
2. 20 x 5,50€ = 110€ -> you will be charged for this month in addition to the provisioning fee.
The "Additional Licenses" of a month are always invoiced in the following month according to the actual usage.
Echometer Workspace Admins can view the numbers in Echometer under Workspace- Administration > Workspace Members.
Taxes
Yes Echometer can issue invoices without German VAT according to the reverse charge procedure.
Yes, Echometer can issue invoices without sales tax under the reverse charge procedure, for this purpose it is necessary to specify a valid sales tax of the customer.