Somewhere in the world, ambitious and motivated teams are working to change the world by linking animal brains to computer chips (they do for real). Other teams, probably most, are sitting in lazy meetings at the same time, waiting for time to pass.
If you feel that your team is more in the second category, here are a few tips on how to steer team dynamics in the right direction and motivate teams. We build on two classic phenomena: social loafing (“social lazing around”) and risky shift (also known as “risk-boosting phenomenon” or “responsibility diffusion”).
(1) Social Loafing
Why 8 tug-of-war are not 8 times as strong as a single one
Assuming a horse has 1 HP (fun fact: a horse can actually achieve a peak performance of even 20 HP), then a carriage with 2 horses should have 2 HP. Examined exactly this fact Ringelmann At the end of the 19th century and discovered that this is not the case: the performance of several horses, oxen and also humans was always less than the sum of the individual performances measured.
When examining tug-of-war, Ringelmann found that a single person calls up 100% of his or her performance, two people only get 93%, three 85% and with 8 people it is only 49% of the original service & #8211; Here, however, the lowest point was reached.
This phenomenon has been repeatedly observed by various researchers and was eventually called “Social loafing”Or“ social laze ”known.
Of course there are also effects that counteract this phenomenon (see below) & #8211; otherwise large corporations in which thousands of people work together would hardly be possible. Nevertheless, social loafing remains a central blocker for good team dynamics.
(2) Risky shift (responsibility diffusion)
The larger the management team, the more risk-taking the decisions
Another effect that is also related to group size is the so-called “risky shift” (also responsibility diffusion). If a person makes a decision, they are fully responsible for that decision. But if a group makes a decision, nobody feels really responsible for the decision & #8211; it was ultimately a group decision.
The conclusion from this effect will seem counterintuitive to many, since nowadays the public opinion is rather contradictory: “It is best if everyone makes decisions together. Only old-fashioned companies have hierarchical decision-making structures. ”
There are certainly many advantages to making certain decisions together in teams. However, there are also situations in which, due to the diffusion of responsibility, consensus-based decision-making leads to excessive risk taking:
Pension funds in the financial crisis
There were many pension funds in the financial sector in 2008 that were hit hard by the economic crisis. In principle, however, you actually act more cautiously when acting on behalf of strangers, in this case the customers of the pension fund (see Reynolds, 2009). Accordingly, these institutions in particular should be more risk-averse & #8211; so what had happened
Many pension funds have invested in so-called bonds that attracted high returns. The pension funds knew relatively little about what was hidden behind these bonds and invested large amounts & #8211; ups. As it turned out later, the bonds were filled with bad loans, which had to struggle more and more with defaults. In the end, pension funds and other financial institutions lost billions.
There are clever people on the boards of pension funds who would have been able to correctly assess the risk. However, if there are too many decision-makers on a committee, there is always the risk of responsibility diffusion and decisions are made that probably no one would have made individually. (Source: & #8222;The art of clear thinking& #8220; Rolf Dobelli, 2011).
Motivate teams - tips
Teamwork is not automatically “dream work”. If individual performance is not visible in teams, the “social loafing” effect threatens, and that with “motivating teams” does not work quite as well. Especially in situations with a lack of transparency, it is easy to secure personal advantages from this lack of transparency and to work against the common team goal in the long term. Teams are also prone to take high risks when decisions are made collectively as a group. How can these negative effects be prevented? Here are our tips:
Cross-functional collaboration
Are you organized in departments, each of which pushes packages together and is then distributed within the department? The risk of social loafing is particularly high here. Try to organize yourself in cross-functional teams so that everyone has a permanent contact person in the adjacent departments. In such cross-functional teams, it can be a great advantage that everyone has to do a clear part of the added value, that this is usually clearly visible and that everyone is solely responsible for their contribution.
Job rotation
Everyone in your team has different tasks, but are they very similar? Try to exchange your fields of activity regularly. Here, too, the performance of the individual team members becomes clear or at least easier to understand in their positions. In addition, a regular change has the advantage that you share knowledge in the team - and this makes it easier to motivate teams.
Clarify commitment
This point is particularly relevant in projects that are promoted alongside your actual work. Of course, not everyone can do the same if one of the project participants has to look after a new customer and the other has been released from the daily tasks for the project. In order not to slip into a negative spiral in such situations, you should get a clear commitment in advance of the extent to which you can participate in the project. You can record this commitment together in writing so that you can refer to it later. Exactly this commitment level should then be demanded by every individual. Team members and teams may even motivate each other
Clarify areas of responsibility
Everyone should feel responsible for their decisions at 100%, not all at 10%. Even if all team members can bring in their perspective on problems, there must still be decision-makers who ultimately weigh up all the arguments and bear the consequences of their decision.
Motivate teams - and what about you?
Have you had any experience with social loafing and responsibility diffusion? How do you deal with the topics or do you protect yourself against them? We appreciate your comments!
