Customer Success Manager (f / * / m)

We are looking for a colleague to join us full-time starting asap.

What you will do

  • Accompany our customers (like Miele, FitX or Toyota) through the Echometer experience in onboardings, trainings, and ongoing support
  • Systematically gather customer feedback and share it internally
  • Craft helpful resources such as knowledgebase articles, tutorials, how-to videos and webinars
  • Analyze customer data and to help them discover (new) aspects of the product that are most beneficial to them
  • Manage accounts by ensuring subscription renewals as well as leveraging cross- or up-selling opportunities
  • Encouraging customer advocacy through testimonials, case studies and referrals

Our expectations

  • You are eager to experience and accelerate the growth of a startup in a rapidly changing environment
  • You have at least 2 years of experience in customer-facing, or customer success-related roles (B2B SaaS is a plus)
  • You are a self-driven team player with a friendly and diplomatic conflict-solving style
  • You are a good, empathetic listener & communicate proactively at the same time
  • You are fluent in written and spoken German and English
  • You are open to work remotely - if you are from the Münster (NRW) area, even better

What we offer

  • A great mission: Building a software that develops teams and enables agile ways of working in companies – how great is that?
  • Remote-first: All our work happens online, so you're free to work wherever you prefer! Casual online meetups and regular team events will make you feel part of the team in no time, and our offices in Münster are always open to you as well if you prefer to work on location.
  • No bullshit: Fair, transparent salaries with equal pay & stock option program for proven outstanding / excellent contributors after first year
  • New work: Flat hierarchies & modern ways of working (Holacracy) allow you to actively shape your work environment
  • Ability to grow with us: “With good performance comes great responsibility” 😉
  • Lots of fun: Team events and a welcoming startup culture

Find out more about Echometer on our job page.

👉 Join us now!

Is it a match? If you think so, tell us in a few sentences at 

grow (at) echometer.de

why you are the right person to onboard for this job. 

Please also attach your resume.

We are looking forward to getting to know you!
ChristianRobin & Jean and the rest of the Echometer team