Category
Subscription & billing (8 FAQs)
FAQs about Echometer software subscriptions, billing and supported payment methods.
Where can I view my invoices from Echometer?
When purchasing via Echometer’s self-checkout, the invoices for all workspace admins can be viewed via workspace administration in Echometer. Click on “Administration” in the sidebar on the left and then select “Subscription & Billing”.
When purchasing Echometer via a manual SaaS contract, invoices are sent to the agreed e-mail address. In the case of manual SaaS contracts, the invoices cannot be viewed in the workspace.
Which payment methods does Echometer support?
Echometer supports the following payment methods:
- In self-checkout: credit card and PayPal
- For SaaS contracts (only for larger customers): Purchase on account
Can I cancel my Echometer subscription at any time?
Yes, as a workspace admin you can cancel your workspace’s Echometer subscription at any time.
- Normal case: When purchasing the Echometer subscription via the self-checkout, you do not have to observe a notice period.
- Special case: In the case of manual SaaS contracts, an individual notice period may have been agreed and the termination must be issued via email by an authorized company representative.
Can I pay for Echometer on account?
Yes, you can also pay Echometer with an open invoice as a means of payment.
However, this is only possible with manual SaaS contracts for larger customers. Purchase on account is not possible in the self-checkout of Echometer.
Can I pay for Echometer with Paypal?
Yes, Paypal is a supported payment method in Echometer.
You can pay with Paypal when purchasing via the self-checkout in Echometer.
Can I pay for Echometer by credit card?
Yes, credit cards are a supported payment method in Echometer.
You can pay by credit card when purchasing via the self-checkout in Echometer.
Can Echometer issue invoices without VAT?
Yes, Echometer can issue invoices without VAT, provided that the invoicing can be done using the reverse charge procedure. For this, we need a valid VAT identification number of your company so that we can correctly document the legal requirements.
Can Echometer issue invoices using the reverse charge procedure (tax liability of the service recipient)?
Yes, Echometer can issue invoices without German VAT according to the reverse charge procedure, so that the tax liability is transferred to the service recipient. To do this, enter your valid VAT identification number when concluding the contract or in the self-checkout.