Customer Success Manager (f/*/m)

We are looking for a colleague to join us full-time starting asap.

What you will do

  • Accompany our customers (like Miele, FitX or Toyota) through the Echometer experience in onboardings, trainings, and ongoing support
  • Systematically gather customer feedback and share it internally
  • Craft helpful resources such as knowledgebase articles, tutorials, how-to videos and webinars
  • Analyze customer data and to help them discover (new) aspects of the product that are most beneficial to them
  • Manage accounts by ensuring subscription renewals as well as leveraging cross- or up-selling opportunities
  • Encouraging customer advocacy through testimonials, case studies and referrals

Our expectations

  • You are eager to experience and accelerate the growth of a startup in a rapidly changing environment
  • You have at least 2 years of experience in customer-facing, or customer success-related roles (B2B SaaS is a plus)
  • You are a self-driven team player with a friendly and diplomatic conflict-solving style
  • You are a good, empathetic listener & communicate proactively at the same time
  • You are fluent in written and spoken German and English

What we offer

  • A great mission: Building a software that develops teams and enables agile transformations in corporations – how great is that?
  • A young, dynamic environment: As one of the „first hires“ you can actively shape our startup and your work environment
  • Independent but never alone: Weekly sprints and retrospectives make us better each time and keep us aligned
  • No bullshit: Fair, transparent salaries & possibility to participate in the company’s growth (VSOP)
  • Remote-first: Our digital ways of working enables our team to work remotely. At the same time you are free join us in our Münster offices if you like.
  • Ability to grow with us: “With good performance comes great responsibility” 😉
  • Lots of fun: Team events and family-like startup culture

Find out more about Echometer on our job page.

👉 Join us now!

Is it a match? If you think so, write us in max. 5 sentences to grow(at) why you are the right person to onboard for this job. 

Please also attach your resume 😉

We are looking forward to getting to know you.
ChristianRobin & Jean