Customer Success Manager (f / * / m)

We are looking for someone to join us full-time starting asap.

What you will do

  • Help our customers succeed in developing their teams!
  • Building trustful relationships with our customers
  • Closely collaborate with external roles such as Sales, Marketing and Product Development
  • Ensuring a smooth onboarding of new customers such as Miele, T-Systems Switzerland or Shopware
  • Promoting the development and expansion of customer accounts
  • Execution of consulting projects with customers
  • Translating customer feedback into product requirements

Our expectations

  • 1-3 years of experience in a SaaS company within a customer-facing role
  • High level of interest and preferably some basic understanding of agile frameworks
  • Curious person with self-starter mentality
  • Very good German and good English language skills
  • Passion for psychology, change, transformation, company culture #NewWork
  • Know-how in consultative selling, project management and project methodologies 🙂

About Echometer

As a fast growing, remote-first startup, Echometer is on the mission to empower everyone to unleash their full potential and be happy at work. 

With our background as a spin-off of the psychological faculty of the University of Münster, we draw on psychological research and real-world best practices to create a software that leverages agile, iterative feedback loops to create a continuous improvement process.

Founded in 2019, Echometer has raised over half a million € by renowned Business Angels and aims to expand globally.

What we offer

  • A great mission: Building a software that empowers teams and enables agile ways of working in companies – how great is that?
  • Remote first: All our work happens online, so you're free to work wherever you prefer! Casual online meetups and regular team events will make you feel part of the team in no time, and our offices in Münster are always open to you as well if you prefer to work on location.
  • No bullshit: Fair, transparent salaries with equal pay & stock option program for proven outstanding / excellent contributors after first year
  • New work: Flat hierarchies & modern ways of working (Holacracy) allow you to actively shape your work environment
  • Ability to grow with us: “With good performance comes great responsibility” 😉
  • Lots of fun: Team events and a welcoming startup culture

Find out more about Echometer on our job page.

👉 Join us now!

Is it a match? If you think so, tell us in a few sentences at 

grow (at) echometer.de

why you are the right person to onboard for this job. 

Please also attach your resume.

We are looking forward to getting to know you!
ChristianRobin & Jean and the rest of the Echometer team